Refund policy

Return & Refund Policy

Last updated: September 3, 2026

At Consistently Me Beauty Box Co., we want every order to arrive safely and provide the thoughtfully curated experience our customers expect. Because our Beauty Boxes contain cosmetics, skincare, wellness, personal care, and other hygiene-sensitive products, certain return conditions are necessary to protect product quality, safety, and hygiene.

Please review this Return & Refund Policy before making a purchase.

30-Day Return Policy

Consistently Me Beauty Box Co. accepts eligible returns when return authorization is requested within 30 calendar days of delivery.

To qualify for a standard return:

  • The outer shipping carton may have been opened.

  • The branded Consistently Me Beauty Box itself must remain unopened.

  • All products in the Beauty Box must remain unused, unopened, and untested, in their original condition and packaging.

  • Any product seals, protective seals, or hygiene seals must remain intact.

  • The complete contents of the Beauty Box must be returned together.

  • Individual products from a Beauty Box cannot be returned separately as part of a standard return.

Customers must contact Consistently Me Beauty Box Co. to obtain a return authorization and instructions before sending anything back.

Returns sent without authorization or to an address other than the approved return address may be refused.

Requesting a Return

To request a return, contact:

Consistently Me Beauty Box Co.
Email: returns@consistentlymebeauty.com

Please provide:

  • Your order number, and

  • The name and email address associated with the order.

A printed receipt is not required.

If your return request is approved, Consistently Me Beauty Box Co. will provide return instructions.

After approval, the return must be shipped within 7 calendar days of receiving the return authorization or return instructions. If the return is not shipped within that period, the authorization may expire, and a new request may be required.

Authorized returns must be sent to:

Consistently Me Beauty Box Co.
316 Suburban Ave, Fairfield, CT, 06825

Return Packaging

Returned Beauty Boxes must be securely packaged inside the original shipping carton or another sturdy protective outer shipping container.

A shipping label must not be attached directly to the branded Consistently Me Beauty Box or its branded packaging.

Customers are responsible for securely packaging authorized returns.

If a return arrives damaged because of inadequate return packaging, or if the branded Beauty Box arrives crushed, torn, directly labeled, opened, or otherwise in a condition that does not meet the return requirements, Consistently Me Beauty Box Co. may deny or reduce the refund after inspection.

Return Shipping Costs

For standard returns that are not caused by an error by Consistently Me Beauty Box Co., the customer is responsible for return shipping costs.

Consistently Me Beauty Box Co. may provide a return shipping label for an approved return. When we provide a return label for a customer-responsible return, the applicable return shipping cost may be deducted from the customer's refund.

There is no restocking fee for an eligible return.

Original shipping charges are non-refundable for ordinary or customer-choice returns because the original shipping service has already been provided.

When a qualifying return is required because of an error by Consistently Me Beauty Box Co., including an incorrect order or qualifying damaged or defective merchandise, Consistently Me Beauty Box Co. will cover the authorized return shipping cost and, where appropriate, refund the applicable original shipping charge.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order promptly after delivery.

Damaged, defective, incorrect, or missing items must be reported to Consistently Me Beauty Box Co. within 7 calendar days of delivery.

When reporting an issue, please provide:

  • Your order number;

  • A brief description of the problem;

  • Photographs of the affected item and its packaging when applicable; and

  • Photographs of the shipping carton when transit damage is visible.

The unopened-Beauty-Box requirement that applies to standard returns does not prevent a customer from opening a Beauty Box when necessary to identify and report a damaged, defective, incorrect, or missing item.

When appropriate, Consistently Me Beauty Box Co. may first offer a replacement when the same item or an appropriate equivalent is available.

If a replacement is unavailable or is not an appropriate resolution, Consistently Me Beauty Box Co. may issue a refund for the affected item or, when circumstances warrant, for the entire Beauty Box.

Customers will not be required to accept store credit instead of a refund when a monetary refund is otherwise warranted.

If Consistently Me Beauty Box Co. requires a damaged, defective, or incorrect item to be returned, Consistently Me Beauty Box Co. will be responsible for the authorized return shipping cost.

A missing item does not need to be returned. When appropriate, the missing item may be replaced or its applicable value refunded.

Problems Affecting Only One Item in a Beauty Box

A damaged, defective, incorrect, or missing individual product does not automatically entitle the customer to a refund of the entire Beauty Box.

When the issue affects only one product, the normal remedy will be limited to that product, either through replacement or an appropriate partial refund.

A full-box refund may be provided when the issue materially affects the entire Beauty Box or when Consistently Me Beauty Box Co. determines that a full refund is otherwise appropriate.

Beauty Profile & Curation Preferences

Consistently Me Beauty Boxes are curated experiences that may take the customer's Beauty Profile preferences into consideration.

Individual preferences do not guarantee that every product, shade, scent, style, product type, brand, or other characteristic included in a Beauty Box will become a personal favorite.

A customer who changes their mind about the curation may return the entire Beauty Box under the standard 30-day return policy only when the branded Beauty Box itself remains unopened, and all products continue to meet the return-condition requirements described above.

Once the branded Beauty Box has been opened, dissatisfaction with an individual product, shade, color, scent, style, brand, product type, or other curation preference does not by itself qualify for a return, refund, or partial refund unless the item is damaged, defective, incorrect, missing, or otherwise improperly fulfilled.

Refunds

Refunds for returned Beauty Boxes are issued only after the authorized return has been received and inspected by Consistently Me Beauty Box Co.

If the return is approved after inspection, the refund will be issued to the original payment method.

For purchases made with a discount or promotion, the refund is based on the amount the customer actually paid for the Beauty Box, not its regular or undiscounted retail value.

Applicable non-refundable original shipping charges and customer-responsible return shipping costs may be deducted from the refund.

Please allow up to 10 business days after Consistently Me Beauty Box Co. issues the refund for your bank, credit card issuer, or payment provider to post the refund to your account. Processing times vary by financial institution.

If more than 10 business days have passed since we confirmed your refund was issued and you have not received it, please contact us at returns@consistentlymebeauty.com.

Promotional Gifts

If a purchase includes a free promotional gift contingent on the qualifying purchase, the unopened promotional gift must also be returned when the qualifying Beauty Box is returned.

If the customer keeps the promotional gift, Consistently Me Beauty Box Co. may deduct the clearly disclosed stated value of the promotional gift from the refund.

Any such condition or stated promotional gift value will be disclosed as part of the applicable promotion.

Exchanges

Consistently Me Beauty Box Co. does not offer general exchanges for curated Beauty Boxes.

If an eligible customer changes their mind, they may use the standard return process described in this policy and place a new order.

Damaged, defective, incorrect, or missing items may be replaced when appropriate and when suitable inventory is available.

Final Sale Items

Certain promotional, clearance, special-edition, or other Beauty Boxes may occasionally be designated Final Sale.

An item will be treated as Final Sale only when that designation is clearly disclosed before purchase, including on the applicable product page.

Final Sale merchandise is not eligible for a standard change-of-mind return.

Final Sale status does not preclude a customer from contacting Consistently Me Beauty Box Co. regarding an item that arrives damaged, defective, incorrect, or missing.

Order Cancellations

Customers may request cancellation of an order before it ships by contacting Consistently Me Beauty Box Co. as soon as possible.

Cancellation is not guaranteed once an order has entered processing or fulfillment.

Once an order has shipped, it is subject to this Return & Refund Policy.

Gift Purchases

Gift recipients may contact Consistently Me Beauty Box Co. regarding damaged, defective, incorrect, or missing items.

Any monetary refund will normally be issued to the purchaser's original payment method rather than directly to the gift recipient.

Packages Lost in Transit

If tracking indicates that an order has not been delivered and appears to be lost in transit, please contact Consistently Me Beauty Box Co.

We will work with the customer and the applicable shipping carrier to investigate the shipment and determine an appropriate resolution.

Packages Marked Delivered but Not Received

If carrier tracking shows that a package was delivered but the customer cannot locate it, the customer should first:

  • Check around the delivery location and property;

  • Check with household members;

  • Check with nearby neighbors when appropriate; and

  • Contact or check with the applicable shipping carrier.

Consistently Me Beauty Box Co. may assist with a carrier investigation or claim when appropriate.

A carrier's confirmed delivery does not automatically guarantee a refund or replacement for a package that is subsequently lost or stolen. Each situation may be reviewed based on its individual circumstances.

Nothing in this section limits any rights a customer may have under applicable law.

Questions

For questions about returns, refunds, damaged merchandise, or this policy, please contact:

Consistently Me Beauty Box Co.
Email: returns@consistentlymebeauty.com